Policies Here is the list of Salon Spice's policies.
These are subject to change at anytime.
Returns and Redos Returns & Exchanges Salon
If you are not happy with your products, neither are we.
Hair products may be exchanged for any other product or for in store product credit.
Credit will be based on the amount of product returned.
If more than 50% of the product has been used, we will not replace or store credit the item.
We do not give cash back for returns.
All returns must be made within 30 days of original purchase.
All mechanical item returns must be within 30 days of original purchase.
If there is a mechanical malfunction of an item of ours that came with a warranty we will replace the item for you within the warranty time stated.
If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within two weeks of the original service and that the redo be scheduled with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician after consultation with management.
Please note, services received by apprentices are not guaranteed. Our salon stylists will not provide you with a redo for an apprentice service. You must schedule the redo with the apprentice who originally provided you with the service.
Inhouse Stylist Referral Try another in-house stylist
We realize that you may need to switch to a different stylist based on a variety of reasons – schedules, prices, or sometimes just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very supportive of one another. We keep detailed records of your service history and color formulas. All our stylists have equal access to this information. And, don’t forget, we have our own in-house apprenticeship program. Therefore, many of our stylists have received their training from our own senior stylists. In this way, we can ensure that no matter who you see, you will receive the same high quality service to which you have grown accustomed.